Frequently asked questions
What is your return policy?
If you would like to return an item, you may do so up to 14 days after receiving the item. Please note, buyer pays return shipping.
What are your shipping rates?
We offer free shipping anywhere in Canada and a flat rate of $15 shipping to the United States. International shipping will depend on the location, which we can calculate the cost of upon request.
What should I consider when deciding between a glass frame or a magnetic hanging frame for photo prints?
First of all, both framing options look fantastic, and we'd recommend basing your choice on the environment in which you are planning to hang your photo, more so than on the aesthetic of either frame.
The magnetic hanging frame does not have glass or anything which will protect the print from dust, dirt, or animal hair. Therefore, this frame should only be considered if you are hanging your print in a "well controlled environment".
The classic glass frame will protect the prints, however like any regular frame it is prone to reflections, especially in rooms with low-hanging lights.
What are your accepted payment methods?
We accept all of the major credit card companies, debit, and PayPal.
Can you design a custom pin/drawing/painting for me?
We are unable to take custom orders of fine art pieces at this time. We will open this possibility in the near future; but please shoot us an email if you are interested and want to stay in touch: interval.illusions@gmail.com
Can you come and photograph my event/wedding?
We cannot offer event photography as a "for sure" service at this point, however there may be a chance that we can take on the job depending on the timing. Please get in touch with us: interval.illusions@gmail.com
Can you print my photo on one of your papers?
It is within the realm of possibility. We'd have to make sure the image has the correct resolution, size, aspect ratio, etc. Please inquire with us via email: interval.illusions@gmail.com